Shipping Policy

Shipping Coverage:
This shipping policy applies to customers located in Australia. At this time, we only ship within Australia and do not provide international shipping.

Order Cutoff Time:
Orders placed before 5:00 PM (AEST) will be processed the same business day. Orders placed after this time will be processed on the following business day.

Below you will find the average delivery time of all our packages:

Order Cut-Off Time: 5:00 PM (AEST). Orders placed after this time will be processed on the next business day.
Processing Time: 1 to 2 business days (Monday to Friday). During this time, your order is prepared and packaged.
Transit Time: 7 to 8 business days (Monday to Friday) after dispatch.

We ship all orders to Australia from our international fulfillment centers.

Estimated Total Delivery Time: 8 to 10 business days (including processing and shipping).

Once your order has been shipped, you’ll receive an email with tracking details. Delivery times may vary slightly depending on your location and the courier’s operations.

Shipping Carriers:

We work with trusted courier partners to ensure your package is delivered securely and on time. Carriers may include:

Australia Post
UPS
FedEx
DHL

Shipping Costs:
We offer free standard shipping on all orders within the United States. No minimum order value is required.

Taxes and Duties:
All product prices listed on our website are inclusive of VAT (Value Added Tax). Customers in Australia do not need to pay any additional taxes, customs duties, or handling fees upon delivery.

Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number. You can use this number on our Track Your Order page to follow your shipment’s status at any time.

Contact Information:

Business Name: Vanessa Muse
Email: support@vanessamuse.com
Phone (US): +61 480008190

Customer Support Hours: Monday to Sunday: 09:00 AM – 5:00 PM (AEST)
We aim to respond to all emails within 1–2 hours.

Business Information:

Company Name: AP Ventures E-COM
Business Address: Pieter Calandlaan 292, 1060 TS Amsterdam, Netherlands
Chamber of Commerce: 95310126
VAT Number: NL867081983B01